Vishing

The term is a combination of voice and phishing. Vishing exploits the public's trust in landline telephone services, which have traditionally terminated in physical locations which are known to the telephone company, and associated with a bill-payer. The victim is often unaware that VoIP allows for caller ID spoofing, inexpensive, complex automated systems and anonymity for the bill-payer. Vishing is typically used to steal credit card numbers or other information used in identity theft schemes from individuals.

It will start with a fake email sent from bank authority which will strongly discourage the customer to click on the hyperlink instead it will ask to call a specific telephone no & talk to the customer care executive. When a customer calls at that no. he will be connected with Interactive Voice Response system (IVR) which will request the customer to key in the debit/credit card no along with the pin no. to verify. At no point of time customer can guess that it’s a fake telephone number with complete fake IVR system where he has just given his original bank/card details. Now depending upon the mode of operation the con will rob the innocent victim by using his debit/credit card details on any online financial transaction.